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Terms and Conditions

TERMS AND CONDITIONS

1. Introduction

1.1 These terms and conditions (“Terms”) govern your use of the website and services provided by Inferno Marketing cc T/A Fireplace City (“we,” “us,” or “our”) for the purchase of fireplaces, chimneys, and accessories (“Products”). By accessing our website and making a purchase, you agree to be bound by these Terms.

1.2 Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our services.

2. Definitions

2.1 “Website” refers to www.fireplacecity.co.za

2.2 “Customer” refers to any person or entity who places an order for Products through our website.

3. Product Information

3.1 We make every effort to ensure that the information about our Products, including descriptions, prices, and availability, is accurate and up-to-date. However, we do not warrant the accuracy or completeness of this information.

4. Ordering and Payment

4.1 By placing an order through our website, you agree to provide accurate and complete information, including payment information.

4.2 Payment for Products can be made using the payment methods offered on our website.

4.3 Prices for Products are listed in South African Rand (ZAR) and include Value Added Tax (VAT) unless otherwise stated.

5. Order Confirmation

5.1 Once you place an order, you will receive an order confirmation email. This email does not constitute our acceptance of your order, but it confirms that we have received your order.

6. Acceptance of Order

6.1 Your order is considered accepted and a binding contract is formed when we dispatch the Products to you. We reserve the right to refuse or cancel any order at our discretion.

7. Delivery

7.1 We will make every effort to deliver the Products to you within the estimated delivery timeframes. However, we do not guarantee delivery times and are not liable for any delays.

8. Returns and Refunds

8.1 Please refer to our separate Returns and Refunds Policy available on our website for detailed information on our returns process and eligibility for refunds.

9. Warranty

9.1 All Products are covered by a standard manufacturer’s warranty. Please refer to the specific warranty information provided with each Product.

10. Limitation of Liability

10.1 To the extent permitted by South African law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our Products or services.

11. Privacy

11.1 We collect and process your personal information in accordance with our Privacy Policy, which is available on our website.

12. Governing Law and Jurisdiction

12.1 These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

13. Changes to Terms and Conditions

13.1 We reserve the right to modify or amend these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.

14. Contact Information

14.1 For any questions or concerns related to these Terms or our Products, please contact us at:

021 9190492

info@fireplacecity.co.za

15. Entire Agreement

15.1 These Terms constitute the entire agreement between you and us with respect to the use of our website and the purchase of Products and supersede all prior or contemporaneous communications and proposals, whether oral or written.

By using our website and purchasing our Products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.