Privacy Policy
PRIVACY POLICY
1. Introduction
1.1 Inferno Marketing cc T/A Fireplace City (“we,” “us,” or “our”) is committed to safeguarding the privacy and protection of personal information provided by visitors and customers to our ecommerce website www.fireplacecity.co.za. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
2. Information We Collect
2.1 We collect and process personal information that is necessary for the purposes of providing our ecommerce services, including the sale of fireplaces, chimneys, and associated accessories (“Products”). The information we collect may include:
- Name
- Contact Information (e.g., email address, phone number)
- Billing and Shipping Address
- Payment Information (e.g., credit card details)
- Order History and Preferences
- Communication Records
2.2 We do not collect sensitive personal information, such as race, religion, or health information, unless explicitly provided by you for a specific purpose.
3. Purpose of Collection
3.1 We collect personal information for the following purposes:
a) To process and fulfill your orders for Products.
b) To provide customer support and respond to inquiries.
c) To communicate with you about order updates, promotions, and other relevant information.
d) To improve our website and services.
e) To ensure compliance with legal requirements and obligations.
4. Consent
4.1 By using our website and providing your personal information, you consent to the collection, processing, and storage of your information as outlined in this Privacy Policy.
5. Information Sharing
5.1 We do not sell, rent, or share your personal information with third parties outside the scope of providing our Products and services.
5.2 We may share your information with third-party service providers (e.g., payment processors, shipping carriers) who are necessary to fulfill your orders and provide related services. These service providers are contractually obligated to protect your information.
6. Security
6.1 We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
7. Retention
7.1 We will retain your personal information only for as long as necessary to fulfill the purposes outlined in Section 3, or as required by applicable laws and regulations.
8. Your Rights
8.1 You have the following rights regarding your personal information:
a) The right to access your personal information.
b) The right to correct inaccuracies in your personal information.
c) The right to withdraw consent.
d) The right to request deletion of your personal information.
e) The right to object to the processing of your personal information.
f) The right to lodge a complaint with the relevant data protection authority.
9. Contact Information
9.1 For any inquiries, requests, or concerns related to your personal information or this Privacy Policy, please contact our Data Protection Officer at:
Vaughn Stroebel 0219190492 vaughn@fireplacecity.co.za
10. Changes to the Policy
10.1 We reserve the right to modify or amend this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically.
By using our ecommerce website and providing your personal information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Your privacy and the protection of your personal information are of utmost importance to us.
